March 28, 2010
…well, actually, I am. And not on behalf of my clueless PR pal Rubella, either.
Following the popular reactions to my introduction of the staggeringly-awful PR bimbo Rubella Pymley-Bowles from Ostentatious PR in this post, I am calling to you all to highlight further examples of shocking PR, to help educate the fluffier PRs out there. Have had exposure to some nightmare PR this week, which I’ll highlight on another blog post in the near future.
Looking to build up a portfolio here of bad PR, ill-timed PR, and of course totally ostentatious PR. It’s an education process.
So, please add your experiences – the good, the bad, and especially the ugly. It’s not necessary, of course, to name and shame actual Agencies, but the education process of dealing with poorly-timed or ill-prepared PR can hopefully be illuminated.
It’s your space – feel free to vent. With my blessings. Who knows, there may be a few good PR examples to come, too.
February 9, 2010
No, seriously, it is actually a piece of PR representing Disney: but the pitch – judging from the information sent to a Press contact who was kind enough to forward it on – looks as if it could have been delivered by the hapless Rubella Pymley-Bowles, incumbent account executive at Ostentacious PR. Complete and utter PR fluff, and totally irrelevant to the target audience.
If you have any examples of Rubella-isms in Mickey Mouse PR copy, please send them in: it’s a true education for us all.
WHY MAGIC MATTERS
It’s grim up north – men from Manchester, Newcastle or Liverpool are more likely than anyone else in Britain to have never experienced any ‘magic’ in their lives. Most people are lucky enough to have had what they feel is a magical moment whether it is the first time they went on holiday as a child to becoming a parent themselves. For others it could be the one in a million event like winning the lottery or seeing their football team clinch a dramatic last-gasp cup final victory.
But for seven per cent of Britain’s adults – the equivalent of 3.5 million people – there has been no ‘wow’ factor at all in their lives so far, said the study by Disneyland Paris. Men seem to be more unfulfilled – 10 per cent of them have never had that special moment compared to just six per cent of women.
Regionally, Newcastle is the most depressing as 13 per cent of Geordies are still waiting for their personal ‘wow’, followed by similarly high proportions in Manchester and Liverpool. In contrast, Bristol seems the place to go as only four per cent have yet to experience their magical moment, the lowest of any UK region.
One in three adults, 32 per cent, had their first magical moment as a child when they experienced something for the first time. Disneyland Paris commissioned the survey because it believes this is the kind of reaction it gets from younger first time visitors. Most (53 per cent) define a magical moment as something so wonderful that, at the time, the feeling is that life does not get any better than this, said the survey of 1,800 UK adults.
A further 35 per cent said it has to be an event they remember for the rest of their lives to count as a magical moment. And for many, it is something they experience as a family though it can be as simple as witnessing a spectacular sunset or a parent reading fairytales to his or her children. Nine in ten (90 per cent) of parents claim they deliberately try and create magical moments as a family, most believing it helps them bond with their children.
The results were analysed by Dr. Louise Bunce, a developmental psychology lecturer at Oxford Brookes University. She said: “Magical experiences and magical moments are important and meaningful to us. “They also play a pivotal role in our psychological health and wellbeing, as well as for the development of our imagination, creativity and understanding of the world.” This was particularly true in a recession where positive experiences can act as a protective barrier against the gloom.
Disneyland Paris found, among its own visitors, that the most magical experiences at its site were watching the daily parade and the first sight of Sleeping Beauty’s castle. Hugh Wood, Vice President and Managing Director of Disneyland Paris; “No matter how old we are, there is a still a part of us that believes in magical moments. “One in three people believe sharing fairytales is one of the most magical things a parent can do with their child so we are encouraging people to embrace them and create as many magical moments as possible.”
I guess the thing which irks the most regarding the above PR content is the simple fact it is a complete waste of the editor’s time. Not relevant to him or his audience. The lack of research from the PR pre-pitch also further damages the reputation of not the London PR Agency from where it came (that’s already screwed), but an iconic global brand like Disney itself as well. Nice.
October 13, 2009
(Re-posting this after an inquiry about the worst example of bad PR I’ve seen. Think of it as educational rather than critical)
…and the dubious award goes to these guys.
A huge thumbs-down to the PR Directors at PR firm Dada.co.uk today: following a mis-pitch yesterday on behalf of their client Whyte & Mackay, in which a press release on the drinks firm’s re-brand was sent to a printing industry-based Newsroom (ie mine) a follow-up email was sent by myself, asking the PR Account Director to remove us from their irrelevant PR issues.
Email received back, apologies accepted, we all move on and continue to cypher the 250 daily emails from PRs.
Or so I thought.
This morning, another email from a different PR Account Director at Dada, telling me about the wonders of how Whyte & Mackay are using Twitter to promote and launch Campaigns for consumers. Fabulous. And totally irrelevant. Again.
Many thanks to the second PR Director at Dada – this guy. He was too busy to take my call earlier, asking if they could actually confirm that they had removed our newsroom email address from their database, and if they would please, please, please stop PR Spamming us. Too busy to talk to the Press? Another clanger for a PR firm to commit.
So, in the absence of a decent resolution, here we are.
To top it all, Dada’s PR pitch on their site claims that ‘No-one can offer you a PR service like DADA’ and – for completely the wrong reasons – I am now inclined to agree.
Now pass me that chocolate fireguard, it could come in useful.
September 15, 2009
Well, I thought the week had been going a little too smoothly. And, as if by magic, within three minutes of that thought, a PR relative of the infamous Rubella Pymley-Bowles from Ostentatious PR was on the phone. And she truly surpassed herself.
In the words of Run DMC, it goes a little something like this:
Editor: Hello, ****** speaking.
Rubella MkII: Hi. Do you have a Features List?
Editor: Sure, for which magazine. We publish two here and a number of business Directories.
Rubella MkII: Oh right. Erm. Don’t you do the Disability magazine now?
Editor: ‘Fraid not, that title was pulled more than a year ago. Don’t you have any up-to-date Media databases?
Rubella MkII: Erm. We might have something of use to you.
Editor: Only if it’s relevant to the printing and/or sign industries – do you?
Rubella MkII: Erm. Aah. We promote hearing aids.
Editor: Can’t see how my Readerships will be too bothered about that. Do you have anything relevant?
Rubella MkII: Isn’t that relevant? Can you use that for those magazines?
Editor: Not unless we launch a niche magazine to hard-of-hearing print directors. Or deaf sign makers. Ahem.
Rubella MkII: Erm. (No laugh, or indication of a joke having just been made)
Editor: Thanks for the call, I must get back to production on our totally-irrelevant-to-your-Client mags.
Rubella MkII: Erm. OK. Bye.
And there we have it. Now, before any of the fabulously effective, switched-on PRs and PR Account Directors out there deem it fit to tell me I was harsh and unfair on an individual who is so clearly an inexperienced, ill-informed, and pretty damn green PR Account Exec, think on this – who instructed her to put the call through in the first place?
Aah, yes, an Account Director, looking to write something/anything under the ‘Media Relations’ column of Deaf and Dumb Hearing Applications Ltd’s PR Client Contact Report for the month of August. Give me strength.
September 13, 2009
Re-posting this following an incredibly-pointless media call from a London-based PR fluffy…
First things first!
PR people – when you are in the process of ringing editors to check and see if they received the press release you emailed 12 days ago (how painfully annoying is it when they ring up chirpy, gormless, and completely unaware that their head is firmly stuck up their own arse?!) – ask this simple question FIRST:
“Hi, is this a good time to talk – are you on Deadline?”
Rather than launch into a micro-pitch about the benefits of your Client’s latest widget-thing to the readership of my magazine…you will win SO many more brownie points if you demonstrate a bit of understanding of how a typical Newsroom works.
Typical PR conversation:
PR: “Hi is that the editor?”
PR: “GGGRRRRRRRREAT. Hiyaaaaaaaaa, this is Rubella Pymley-Bowles from Ostentatious PR. We are representing the client More Widgets Limited, and I emailed over a press release 12 days ago about their latest widget, which is being launched exclusively in a remote part of the country tomorrow. Was the press release of interest?”
Editor: “I get 250 emails a day from PRs.”
PR: “RIIIIIIIGGGGGGGGGGHT. Busy then? Gosh! (pauses on phone) So…did you read the press release?”
Editor: “And it was sent 12 days ago?”
PR: “Yah. I thought it would make a lovely News story for your readers.”
Editor: “All our News stories for that magazine are picture stories. You didn’t send any images. Have you ever read the magazine?”
PR: “Sure, sure, sure. So, shall I re-send it today with a Client company logo?”
Editor: “Company logos are not appropriate images for a News story, unless the story is a re-brand. Have you read the magazine News section before?”
PR: “Yah. I can re-send the press release right now with a company logo.”
Editor: “I am not sure you are understanding me. You need to send relevant images at 300dpi resolution – no logos thanks.”
PR: “I think there was an image with the original press release – can you check?”
Editor: “Not right now. As I said, I get 250 emails per day. And I am on deadline now.”
PR: ” Sure, sure, sure. I will re-send the press release today with an image and call you to check you have received it then – is that ok?”
Editor: “Which email address do you have for editorial here?”
PR: “I don’t have that information to hand.”
Editor: …confirms email address…
PR: “GREEEAAAAAAAAAAAAAT, I’ll email and call you later then.”
Editor: “It would be more useful if you simply email the information. Again. With an appropriate image. At 300dpi resolution. As I have already mentioned.”
PR: “Sure, sure, sure. My account director asked me to check if you had the client information.”
Editor: “Wonderful. Does the account director read the magazine?”
Editor: “Excellent. So this conversation, in reality, should never have happened then. Had you been fully and properly briefed. Or even better, if you had read the magazine before randomly picking up the phone.”
PR: “Sure, sure, sure. I’ll re-send the information and call you later in the week.”
Editor: ” Just the email will be fine. I don’t need a follow-up call from you to confirm that I have received your re-emailed information. As I mentioned, I get 250 emails a day from PRs, and would rather not get multiple emails covering the same stories from PRs. Thanks.”
PR: “Ahhhhhhhhhhh, sure, sure, sure.”
Editor: “Thanks Rubella. Goodbye.” (puts down phone before PR continues to waffle and returns to deadline, muttering a select choice of expletives including fuckstick, arse and muppet).
Any PRs who consistently ask an editor if they are on deadline BEFORE a random pitch win my vote.
August 5, 2009
According to this story, with nearly 300 companies going down in the period up to June of this year. What does it really mean?
Well, apart from a newly-redundant editorial and design pool of media types pounding on doors for work, there is the discontinuity effect on ex-clients: where do they go to get their account work delivered?
Maybe some of the ex-employees deliver on a freelance basis to some of the old clients, but this is only a piecemeal and short-term solution, particularly if a client has been used to getting full-service Agency account handling.
With this level of media companies going to the wall, more mergers look likely – and when the editorial power lies in the hands of the few, we know from experience that it is the employees who usually suffer, as their job choices are permanently limited.
Great inputs, as always, here from Jeff Jarvis – and yes, collaboration surely lies the grassroots of survival for journalism.
But, the biggest challenge is surely how to get competing newspaper publishers to collaborate to create sustainable opportunities: I recall working on a newsdesk within a regional publisher delivering two local dailies across a region, and being amazed to see no tangible co-operation or collaboration between the journalists, editors and number-crunchers there – and they were part of the same newspaper Group! The attitude was “If it isn’t directly in my remit, I don’t want to know”. And this is typical in regional journalism across the larger publishers across the UK.
So, Jeff, in the light of a complete lack of any desire, motivation or reason for these guys to collaborate – even in the midst of fighting for commercial survival – how exactly will they come to a place of collaboration? I am struggling to see solutions.
July 3, 2009
As a senior journalist, I’m astounded.
Astounded that the company are recruiting for a senior editorial professional, but also attempting to lump a full-time sales position into the role too. Would you take this vacancy seriously if you were an experienced, NCTJ-qualified journalist?
Strikes me that there are two positions here, and the firm are attempting to save cash by rolling it into one vacancy. Awful.